Year: 2016 Volume: 24 Issue: c

The Impact of Perceived Service Quality on Customer Loyalty in Sports Clubs Jos M.C. Schijns, Marjolein C.J. Caniëls, Joska Le Conté Year: 2016 Volume: 24 Issue: c Pages: 42-75 Abstract: With decreasing sport participation and stabilizing membership rates, sport clubs...